模拟商务谈判简单对话

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模拟商务谈判简单对话

篇1:商务谈判模拟情景对话

卖方/(买方)总经理:大家早上好,首先由我代表永辉超市股份有限公司对深圳景田食品饮料有限公司的到来致以真诚的问候。我是总经理张翠平,下面由我介绍我方的谈判成员。财务总监先生,市场调研员先生,销售总监女士

主谈:希望本次谈判能够圆满成功,双方能够维持长期友好的合作关系。 买方:正题:我方已对贵公司的产品进行了了解,表示对贵公司的产品很满意,(我方一致同意并邀请贵公司来这里会晤与商谈。) 买方:(我方非常乐意以贵方公司就我们合作的事宜进行洽谈,希望今天的洽谈有个愉快的结果) 买方:贵方提出产品合作中的条款我方可以接受,但是由于我方公司正着力拓展北京、安徽区域,力争发展成为全国性生鲜超市龙头企业,跻身中国连锁企业前列我方需要购买(多少箱水),数量多,所以我方本次报价为(多少元每箱)。

卖方:贵方的报价经过我方仔细的考虑与讨论,一致认为贵方的报价过低,以长期合作的角度来看希望贵方再考虑一下给出一个我方可以接受的报价。

买方:总经理:那么贵公司预想的报价是多少呢?

卖方:(…………………..)

买方:我方是经过仔细的市场调查之后得出这个合理的价格,但贵方公司的报价较高不知贵方是否能给出一个合理的理由呢。

卖方:总经理(详细讲解):下面请贵公司看下资料(景田矿泉水的优势)

(总经理将资料分发给对方)讲解………所以提出这个价格已经是很合理了

买方:其实我们也是基于贵公司的(优势:例如:先进技术和贵公司在市场上的声誉等),在众多公司中选择与贵公司合作,而且通过近几次的接触和了解,我们也被对方的诚意所打动,我方以十二分的诚意与贵方商谈,我们衷心希望我们能在最终价格上达成共识。

卖方:我方十分感谢贵方特意为此合作抽出宝贵的时间,我方也能体会到贵方对本次合作的重视,我方也是带着十分尊重贵公司的提议进行谈判的。

买方:关于我方提出的(每箱多少元)报价请贵方好好的考虑一下降低贵方的利润空间,在价格上做出进一步的让步,我方接受贵方的邀请来(地点)进行谈判可见我们对此次合作的重视。

卖方:我方能体会到贵方的心情,也确实很感谢贵方的付出,但是价格的让步似乎有些太大了,这样一来我方不知如何获利,这样吧,为了体现我们的诚意,将价格降至X万元(价格仍低于对方的报价)。 2

买方:我方非常感谢贵公司对此次合作的积极态度,但是贵公司的报价仍然过高,超出了我方公司决定的范围,所以我方希望能够再商议一下再回复可以吗?

卖方:既然这样,那么此次谈判就先到此吧。我方为贵公司准备了。。。。(自由发挥)

二次谈判

卖方:贵公司是否商讨出满意的答案了吗?

买方:(感谢贵公司对我方的招待)我们经过了仔细的考虑和商议,我方非常感谢贵方公司为加强我们双方合作付出的努力,所以我们打算将报价提升到X万元(报价仍低于对方报价)

卖方:贵公司果然豪爽大气,令人钦佩。我们深知贵方为推动合同的如期签订而做出的巨大努力,但是我方仍然认为(第二次报价)为可接受的价格,请贵方听听我方销售总监的合理解释。

销售总监:报告中说明。。。。。。。(资料)所以我方认为这样的价格是合理的。

买方:贵公司的产品质量是值得肯定的,但是据我们了解与调查,贵方的产品如果大量订购是可以有所折扣的,我们也与市场上其他公司接洽过,比如(农夫山泉公司,怡宝公司,冰露公司等),虽然技术不是很顶尖,但是差距也不大,而且也在不断改进中,并且报价也相对比较合理,请大家看下他们的报价。所以我方认为贵方提出的报价

在预料之外,希望贵方可以做出进一步的让步。至于费用,我方认可贵方的解释。我们也认为XX万元是(调整金额)合理的,毕竟双方的合作是长期的。我们也很重视产品的质量,所以我们在费用上达成共识,但在其他费用方面仍和我方预料的有一定差距。 卖方:经过我方的商量,我方同意在费用上让步X万元,这也是厂商给我方最大的让步了。

买方:我方很高兴贵方公司能做出让步,这样也有利于我们继续商谈。但是仍不是我们能接受的价格,贵方在利润空间上的调整太小了些。 卖方:能和贵方合作我方十分荣幸,我方也本着双赢的目的进行合作,如果合作最终不能达成共识,我们之前所做的努力将会付诸东流,同时也伤害了双方友好合作的感情,所以我希望贵方能就我方报价再考虑一下,对于贵方提出的价格我方实在无法接受,这与我们实际成本相差太多,如果以这个价格成交,我方完全无利益可言了。

买方:但是贵方公司较其他公司的报价的合理性仍有些差距,实际上这笔订单其他著名公司表示有极大的兴趣并有意愿同我方公司进行深入的接触,但是由于同贵公司的接触,我方深刻感受到了贵公司合作的诚意和意愿,我们非常希望此次商谈能够取得圆满成功。如果贵公司实在无法接受我方预期的价格,那么我方将表示遗憾,只能寻求其他合作伙伴了。

卖方:好吧,我知道贵方公司对此次合作很看重,所以我决定在原价的基础上再降X万元,不知贵方是否能够接受?

篇2:商务谈判对话示范

Dialogue 1:

A: So, thank you for coming, everyone. It's really a pleasure to see you all here. First of all, may i suggest you take a look at the agenda i sent you? Would you like to make any comment on that?

B: Yes, i wonder if we can begin with shipment question first. We really need to come to an agreement on that before anything else.

A: That's true, but it's also a very difficult issue. That's the reason why i put it last. I thought it might be a good idea for us to start with the points we have in common. We'll move on to the shipment issue after that.

B: All right. That sounds reasonable.

A: Well, before we go any future, I would like to say strongly how i feel that it's in both our interest to reach an agreement today. The market is becoming even more competitive and our combied strength will give us some big advantages, not least in terms of the dealer network. Now, i think Richard would like to say a few words about that.

点睛注释:

1. make comments on sth 对某事进行评论

Example: Would you make comments on our women's garments in current design?您对我们流行女装款式有何评论

Oh look very nice! 哦,看起来很漂亮

2. have sth. in common: 有共同点

Example: The two firms have very little common in selling strategies. 这两家公司在销售策略上没有什么共同点。

3. in the interest of: 符合......的利益

Example: The stable and healthy business relations are in the interest of our sides. 稳定健康的贸易关系符合双方的利益。

Dialogue 2

A: Hello, Mr Wang, nice to see you again. How are you?

B: Fine, thank you ,and you?

A: I'm fine, we just moved in our new house. Everything is in a great mess. It's a nightmare. But i'll appreciate not having to spend so much time commuting to my work every day.

B: Yes, it took me nearly one hour to get here today. Bus service in this area is not so good.

A: Well, will you like a cup of coffee?

B: Thank you, that would be nice.

A: Milk or sugar?

B: Black will do, thank you.

A: So, how's business in your section?

B: Not too bad. We have a lot of work to do as far as our contract George is concerned this time.

A: Then i think you can say a few words about that first.

点睛注释

1. in a mess: 乱成一团

Example: Since 9 O' clock , Mr. Gill has been sorting out the shipping documents which are in a mess in the files.

从九点以来,吉尔小姐一直在整理文件夹里乱成一团的海运单据.

2. commute: 乘通勤车上班

Example: I commute to work from Shenyang to Fushun on weekdays.周一到周五我从沈阳到抚顺乘通勤车上班.

bus commuter 乘通勤汽车上班的人 train commuter 乘通勤火车上班的人

3. as far as sb./sth. be concerned: 就什么而言; 至于

Example: As far as i am concerned, i agree with Jack on this point.就我而言, 我同意杰克的观点.

As far as color is concerned, Tom prefers black. 就颜色而言, 汤姆更喜欢黑色.

Dialogue 3

A: Will you have a cup of coffee, Mr. Wang?

B: No. Don't bother, please.

A: Of course, i don't know Smith at all, but you've got to be on your guard against George. I told you about our negotiating with him in New York three years ago, didn't I?

B: I am sure you did. Can we focus on the final packing today, Mr. Brown? We mustn't get stuck in the price. They are going to knock us down. We have got some room to maneuver.

A: That's right, George is the head of Marketing Department.

B: What we must keep in mind is that we can make a concession if they push us on staff cut.

A: Oh we don't need to worry about that, Mr. Wang. We will just play it by ear.

点睛注释

1. be on one's guard against sb./sth. 小心,防范

Example: We must be on our guard against pickpockets on a bus.在公交车上我们要小心扒手。

2. focus on sth. 集中精力于......之上

Example: We should focus our attention on the demands at the overseas market.我们应该集中注意一下海外市场的需求

3. knock sb. down 打倒,使屈服

Example: They are attempting to knock us down in terms of price.他们试图让我们在价格方面让步。

4. keep/bear sth. in mind 记住,牢记(英国都用remember)

Example: Please keep in mind that you'll arrive punctually for the meeting tomorrow.请记住明天开会要准时。

篇3:商务谈判对话示范

M: Mr. Liu, what kinds of sales do you think you could get?

R: Well, to begin with, we'd have to insist on sole agency in Taiwan. We believe we could spike(激增) sales by 30% to 40% in the first year. But certain conditions would have to be met.

M: What kinds of conditions?

R: We'd need your full technical and marketing support.

M: Could you explain what you mean by that?

R: We'd like you to give training to our technical staff; we'd also like you to pay a fee for after-sales service.

M: It's no problem with the training. As for service support, we usually pay a yearly fee, pegged to(根据)total sales.

R: Sounds OK, if we can come to terms(达成协定) on how much is fair. As for marketing support, we would like you to assume 50% of all costs.

M: We'd prefer 40%. Many customers learn about our products through international magazines, trade shows, and so on. We pick up the tab(付款)for that, but you get the sales in Taiwan.

R: We'll think about it, and talk more tomorrow.

M: Fine. We'd like you to tell us about your marketing plans.

篇4:商务谈判对话英语

商务谈判对话英语:僵局破冰谈判对话

You’ve just walked into the office of hot prospect for your first face-to-face sales call. You shake hands and you both sit down. What’s the smartest way to start out the conversation:

你怀着满腔热忱走进客户的办公室与他面对面地谈你们的第一笔生意。你们互相握手、坐下,这时候怎样开启你们的对话才是最聪明的做法呢?

ICEBREAKER #1: Compliment something in the prospect's office, such as the family photo, the motivational poster on the wall, the view out the window, etc.

破冰方式 #1:称赞一下对方办公室里的某样东西,比如家庭照片、墙上的励志海报以及窗外的景色。

ICEBREAKER #2: Make a reference to something in the news, like a big win by a local sports team or a major world event.

破冰方式 #2:对新闻发表一些看法,比如当地运动队的一场大胜或者世界上发生的大事。

ICEBREAKER #3: Make a remark that lets the prospect know that you have put some thought into the prospect and the prospect's firm.

破冰方式 #3:发表一些评论令对方知道你对他和他的公司有一点想法。

If you answered #3, you’re absolutely right.

假如你认为破冰方式 #3是最聪明的打破僵局的方式,那你就答对了。

Icebreaker #1 is a dumb move because almost everybody who comes into that office for the first time makes that exact same remark. So that icebreaker just makes you one of the crowd.

破冰方式 #1非常呆板,因为几乎所有走进那间办公室的人都会发表相同的评论。所以这样的开场白会显得你只是个路人甲。

Icebreaker #2 is similarly stupid because the news story is utterly irrelevant to the reason that you’re in the prospect’s office. You’re not the prospect’s friend. You’re there to do business. Trying to be “friendly” just makes you look smarmy.

破冰方式 #2也比较愚蠢,因为这些新闻故事和你为什么出现在客户办公室里完全没有联系。你不是他的朋友,你是来谈生意的。尝试显得“友好”只会显得你很谄媚。

More importantly, both those icebreakers signal, loud and clear, that you haven't bothered to do any research on the customer and are “winging it” (which is probably the case). By contrast, opening the conversation with a remark that’s relevant to the reason you’re in the prospect’s office tells the prospect that you’re not there to waste time orchit-chat.

更重要的是,这两种破冰方式都清楚地表明了你没有耐心去研究你的客户而只是在即兴发挥(说不定就是这样)。与此相反,以和你在他办公室的原因相关的话来开启对话,会令客户知道你不是在浪费他的时间或者在闲聊。

Once you’ve started the (business) conversation, you can continue with a question leads towards developing the opportunity or further qualifying the prospect.

一旦你开启了这次商务对话,你可以继续提出和发展这次机会以及更长远地绑定这位客户相关的问题。

Unlike the two traditional icebreakers, the business-oriented opening remark opens a natural segue to the sales process because you've already placed the conversation in a business context, while still showing a interest in the customer.

与前两种传统的破冰方式不同,商务指向型的那种开场白能自然地把对话引向销售过程,因为你已经把对话放入了一个商务语境中,与此同时也表达了对客户的兴趣。

Needless to say, making an intelligent remark means doing some research prior to the meeting. At the very least, you should have checked the Internet for an overview of the prospect's business and for any important biographical information about the prospect and prospect's career.

毫无疑问,要发表一番聪明的言论意味着在会见前要做不少研究工作。最起码你应该在网络上搜索一下客户公司的基本情况,以及他本人及其职业生涯的重要的个人信息。

Here are a couple of examples adapted from a conversation I had with Dr. Earl Taylor, master trainer for Dale Carnegie:

以下是两则我和厄尔·泰勒博士交谈的例子,他是戴尔·卡耐基的培训师:

Icebreaker: “I noticed from your LinkedIn bio that you used to work in the telecom industry. What was the biggest challenge that you faced, as an executive, moving into a new industry?”

你可以这样开始:“我从你的LinkIn简历上看到你曾经在电信行业工作过,对你来说进入一个新的行业遇到的最大的挑战是什么呢?”

Follow-through: “I've often thought that the kind of alliances that are common in the telecom industry might make sense in our industry, too. If we were to forge a strategic alliance, how could we craft it so that both our firms achieved their goals more quickly?”

你可以这样接话:“我始终认为在电信行业中很常见的那种联盟在我们这行也有用。假如我们要组建一个战略联盟,我们要如何组建它以使得我们双方的公司都能够更快地达到想要的结果呢?”

Icebreaker: “I really appreciate that you're taking the time to meet with me when things are clearly so hectic. I'll bet one of the reasons that you're so busy is that you're getting ready for that big reorganization that was announced last week.”

你可以这样开始:“我很荣幸您能在百忙之中抽空和我见面,我敢说你这么忙的原因之一是因为你在为上礼拜宣布的那次大规模重组做准备。”

Segue: “I think my company might help you reduce inventory. When the new management looks at your department, how will they determine whether your inventoryis running efficiently?”

你可以这样接话:“我想本公司或许能帮你减少存货。当新的主管人员看到你们部门时,他们会怎样断定你们的存货是否在高效地运转呢?”

商务谈判对话英语:情景对话

Our price is reasonable as compared with that in the international market.

我们的价格和国际市场的价格相比还是合理的。

I’m afraid I dont agree with you there.

我不同意您的说法。

Your price is higher than those we got from elsewhere.

你们的价格比我们从别处得到的报价要高。

The Japanese quotation is lower.

日本的报价就比较低。

You should take quality into consideration.

您必须要考虑到质量问题。

It would be very difficult for us to push any sales if we buy it at this price.

如果按这个价格买进,我方实在难以推销。

Your price is 25% higher than that of last year.

你方的价格比去年高出了百分之二十五(25%)。

You may notice that the price for this commodity has gone up since last year.

您知道从去年以来这种商品的价格上涨了。

You know, the price for this commodity has gone up a lot in the last few months.

您知道,几个月来这种商品的价格上涨得很多。

The price for this commodity is US$25 per pound in the international market.

这种商品国际市场的价格是每磅二十五(25)美元。

If your price is favorable, we can book an order right away.

如果对方价格优惠,我们可以马上订货。

We may reconsider our price if your order is big enough.

如果你方订货数量大,价格我们还可以考虑。

All these articles are our best selling lines.

这些产品都是我们的畅销货。

These patterns are relatively popular in the international market.

这些产品的花色是目前国际市场上比较流行的。

It is difficult for us to sell the goods, as your price is so high.

你们的价格那么高,我们很难以这个价格销售。

篇5:商务谈判常用英语对话

商务谈判时每个商务从业人员都要掌握的基本功,来看看下面这些商务谈判对话吧!

(1)

a: you could save a lot if you would order a little more .

b: how could we do that ?

a: we offer a discount for large orders .

b: let me take another look at our requirements .

a:如果你单子下得多一点,可以省不少的钱。

b:怎么说呢?

a:我们对大量订购有打折。

b:那我们看看我们的需要量有多少。

(2)

a: your prices seem a little high .

b: we could make them lower for you .

a: how ?

b: if you order in large lots , we'll reduce the price .

a:你们的价钱高了一些。

b:我们可以算你便宜一点。

a:怎么做呢?

b:如果你大量订购,我们可以降价。

(3)

a: we can offer a 10% discount for orders over 10000 pieces.

b: i'm not sure we can use that many .

a: it would represent quite a savings .

b: ok, i'll see what i can do .

a:订购一万个以上,我们可以打九折。

b:我怕我们用不了那么多。

a:这省下的可是一笔不少的钱哩。

b:好吧,我考虑考虑吧。

(4)

a: we think the price in item number five is too high .

b: that's about the best we can do on that .

a: we'll have to talk it over some more .

b: let's see if we can work it out to your satisfaction .

a:第五项我们认为价钱太高了。

b:那差不多是我们所能开出的最低价了。

a:这个我们还得再谈一谈。

b:我来看看是否有什么办法能让你满意。

(5)

a: i'm sorry ,but we have a problem here .

b: what is it ?

a: we can't handle these price increase of yours .

b: let's talk about it some more .

a:对不起,我们有困难。

b:什么困难。

a:我们没办法接受你们提高价钱。

b:我们再谈吧。

(6)

a: are these new prices acceptable ,then?

b: i'll have to check with my boss.

a: i'm sure you'll find that we are very competitive now .

b: i'll let you know as soon as i get an answer .

a:那么,这些新价格可以接受吧?

b:我得和老板先谈谈。

a:我敢说你们一定会发现,我们现在的价钱是不怕别人竞争的。

b:我一有消息就立刻通知你。

篇6:商务谈判模拟谈判总结

商务谈判是在经济活动中,谈判双方通过协商来确定与交换有关的各种条件的一项必不可少的活动,它可以促进双方达成协议,是双方洽谈的一项重要环节。商务谈判是人们相互调整利益,减少分歧,并最终确立共同利益的行为过程。我们就是以这种形式来进行模拟商务谈判,在谈判过程中充分利用课程所学的方案策略,同时也结合营销手段,达到谈判的最佳效果。

一、 职责与履行情况

此次谈判我们小组是代表TCL一方,谈判标的物是TCL台式电脑,主要围绕价格谈判。于是我们便开始了分工,我在此次任务中主要担任的是决策者与主谈的角色,同时也是整个小组的组长。围绕着我们的工作和谈判任务,我们开始了一系列的准备。

1.组织小组成员开会并主持讨论,协调组员之间的沟通。

作为小组组长,首要的工作就是组织小组的工作准备流程。我们整个谈判的准备的时间是两个星期,在两个星期中,开了三次讨论会议,每次的讨论都有着不同的目的,第一次会议是小组成员的初次交流,先建立团队熟悉感,还有问题的初步认知,初步确定我们谈判的方向。二次会议则是确定谈判主题,谈判细则,谈判条款,然后进行明确的分工。三次会议是谈判前的热身和细节补充,就准备好了的谈判方案和合同进行修改和完善,并初步练习谈判时的情景。就这样我们的准备阶段经过了三次会议的讨论,每次的会议通知和组员关系协调工作都由我来做。

2.谈判技巧与策略的商定、资料的查找与温习

作为主谈,要与其他辅谈商定谈判时使用的谈判策略,定好谈判方案,确定谈判策略后要知道在什么时候利用此策略,在什么情况下利用该策略能发挥更好的效果。同时,想要在谈判时占据有利地位,必须对我方的产品有足够的认识,并且要找一些实证资料来作支撑,也要了解谈判对手的弱势,这样在谈判时才能进行有利的论证和反驳。因此在谈判中,我们能够很好地运用我们之前准备的策略,一步步地按我们的方案走下去,虽然最后双方没有达成一致,没有交易成功,但是我们的策略运用、快速反应能力得到了很好的效果。

二、 认识与体会

1.准备阶段的体会

模拟商务谈判的准备时间是两个星期,两个星期的时间虽然有点短,但是我们的小组成员做到了高效率,高效果。每次小组讨论,大家都能各抒己见,将自己所了解到的情况和组员们分享,并及时提出自己的疑惑,让我们每次都发现问题,有所进步。虽然在讨论的过程中很多时候表现出激烈过度的情景,争得面红耳赤,但是我们讨论后又是一群其乐融融的人了,这就是我们团队的闪光之处,工作起来就认真,但是工作下很和谐。所以我们在两个星期的合作与磨合中不但学会了怎样在团队中实现自己的价值,还学会了怎样与团队成员相

处,构建一个和谐的团队。

2.谈判时的体会

谈判时的表现是我们此次模拟谈判最核心的部分。谈判开始时的气氛显得有些紧张,因为我方采用的是谨慎型开局策略,一开始的态度就有点强硬。后来谈着谈着我们的气氛显得不那么紧张了,我方先报价,对方却迟迟没有回价,有点争执不下,后来慢慢双方开始让步,最后对方的让价到了我方的价格底线,但我方认为还可以在价格上提高一点,最后就没有谈下来。结果有点遗憾,但是我们充分利用了己方的优势,对方的劣势达到了谈判的效果。令本人最深刻的是想让谈判结果满意的话必须做好充分的准备,无论是对方的背景、近况,还是我方的产品、销售情况,这些都必须了如指掌,只有这样才能在谈判桌上令对方信服。此外,谈判时态度也很重要,该强硬时一定要强硬,否则会让对方占据上风;该让步时要让步,否则让对方感到我方没有诚意,以后合作的机会也没有了。最后,说话的技巧在谈判中也起了很关键的作用,如何叙述自己的观点才能够让对方更容易接受、更快地做出回应,至关重要。所以在谈判中说话要尽可能简洁明了,并且让人家容易作答。

3.反思与收获

在此次模拟谈判中,虽然整个谈判的效果良好,也锻炼了谈判能力、团队合作能力、认识和了解事物的能力,但是也存在很多反思的地方。结合老师给我们小组的点评,我认为我们可以从以下方面进行改进:用词应该更加丰富,表达更加灵活;团队;增加证据,以便增加说服力;要注意回答对方提出的问题,不要总是强调自己的优势而忘了回答问题;要注意情绪表达,该表达出强硬态度时要表示出强硬态度。

每次实践都可以让人从不同角度看待问题,商务谈判也是如此,我相信这次的模拟谈判会在我以后的商务生涯中发挥强大作用。

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