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打电话找人的典型英语对话

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打电话找人的典型英语对话（整理8篇）由网友“艳便艳红”投稿提供，下面是小编整理过的打电话找人的典型英语对话，欢迎您阅读分享借鉴，希望对您有所帮助。

打电话找人的典型英语对话

篇1：打电话找人的典型英语对话

打电话找人的典型英语对话

In this conversation, Sally is a receptionist for a major computer hardware1 supplier. This particular morning, she is also filling in for a personal secretary who called in sick.

Sally: Good morning, ABC Computers, Sally speaking. Can I help you?

Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.

Sally: Just a moment, please. I'll transfer2 you.

Caller 1: Thank you.

Sally: Good morning, ABC Computers, Sally speaking. Can I help you?

Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?

Sally: I'm sorry, he's in a meeting. May I take a message?

Caller 2: When will he be available?

Sally: I don't know, sir. Would you like to leave a message?

Caller: No, that's OK. I'll call back.

Sally: Good morning. Ms Carling's office. What can I do for you?

Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.

Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.

Caller 3: That'll be fine. Thank you very much.

中文参考：

在这段对话中，Sally是一家大型电脑硬件供应商的接待员。今天早晨，一位私人秘书请了病假，Sally暂替她的工作。

Sally: 早上好。ABC公司，我是Sally，请问您有什么事吗?

Caller 1: 是的，我是Dave Michaels，请Amy Winters听电话。

Sally: 请稍等。我给你转过去。

Caller 1: 谢谢。

Sally: 早上好。ABC公司，我是Sally，请问您找那位?

Caller 2: 我是Lance Stevens，请你们的客户服务部经理接电话，好吗?

Sally: 对不起，他在开会。要留个口信吗?

Caller 2: 他什么时间方便?

Sally: 我不知道，先生。您需要留个口信吗?

Caller 2: 不用了。我会再打过来的。

Sally: 早上好，Carling女士的办公室，我能为您做什么吗?

Caller 3: 我是Marlene Casper，我要约见Carling女士，她知道我是谁。

Sally: 请稍等，我查一下她的日程……您明天10:00可以会见Carling女士。

Caller 3:很好。非常感谢。

扩展：议价时可能用到的句子

一般情况下在美国商店里买东西是没有讨价还价的。但很多情况下是可以的。比如美国人的garage sale，大街上的交易或跳蚤市场里的交易。特别是有当你买大东西的时候，比如房子、车子时一定要记得和对方讲讲价。不然你就亏大了。下面列举的是议价时可能用到的句子： How much is this? How much will that be? How much are these altogether? I think this is too expensive. That's little too much for me. Could you make it less for me? I can't afford it. This is too much. This is not a reasonable price. I don't have this much cash on me. Will you make it little cheap? What's the regular price? Do I get discount on this? Tell me what's the best price you can do for me? If I pay you cash， will you give me some discount? I'd buy this if you can make it a little less expensive. I'd buy it if you reduce the price a little. May I have a discount on this? Will you give me a discount? Can I have a discount? Would you give me a discount if I buy three of these?

篇2：英语打电话情景对话

英语打电话情景对话8句

(一) 打电话的人找的是你自己

Is Daisy there? (Daisy 在吗?) Speaking. 我就是。

This is she. 我就是。 (注: 男的用 “This is he.”)

You're speaking/talking to her. 你正在跟她说话。 (注: 男的用 “You're speaking/talking to him.”)

This is Daisy. 我就是 Daisy。

That's me. 我就是。

(二) 对方打错电话

Can I speak to Alexander Walker?

我可以和 Alexander Walker 说话吗?

Alexander Walker? I 'm sorry, but there’s nobody here by this name. Alexander Walker?

抱歉，这里没这个人。

I 'm sorry. I 'm afraid you’ve got the wrong number.

抱歉，恐怕你打错电话了。

What number did you dial? 你打几号?

(三) 打电话的人要找的人不在，问对方是否要留言

Can I talk to Mark? (我可以跟 Mark 讲话吗?)

He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了，你要留言吗?

He's not available right now. Can I take a message? 他不在，我可以帮你传话吗?

(四) 电话没人接(或录音机)

旁人/你 (接电话的人)

Is he there? 他在吗?

No one is there. 没人在。

Nobody answered. 没人接。

No. I got the answering machine. 没有! 是录音机。

(五) 打电话的人问他要找的人在哪里

Do you have any idea where he is? 你知道他在哪里吗?

Sorry. I don't know. 抱歉，我不知道。

He's at work right now. Do you want his phone number?

他现在在上班。你要不要他的电话号码?

(六) (因自己忙等原因)请别人去接电话

甲/乙

Paul, can you answer the phone? I 'm busy. Paul,

你能不能去接电话? 我在忙。

Can you get it, Paul? My hands are tied. Paul,

你能不能去接电话? 我现在不能接。

Yes, dear. 是的，亲爱的。

(七) 接受对方留言时听不清楚，希望对方重复

When he comes back, can you have him call me at (206) 5551212?

他回来后，能不能让他打 (206) 5551212 这个号码给我?

Can you repeat again, please? 能不能请你再重复一次?

(Say) Again, please? 再说一次好吗?

Pardon? 抱歉。(请再说一次)

Come again, please? 再说一次好吗?

I'm sorry? 抱歉。(请再说一次)

(八)再见

Suji: June, I’m sorry. I think I’m not able to go to the airport to see you off.苏吉：对不起。我觉得我不去机场给你送行了。

June: Oh, don’t worry about that. I 'll definitely okay.简尼：哦，不用担心。我一定会没事的。

Suji: Well, I really wanted to go, but I have a terrible cold. What time will you leave home? 苏吉：嗯，我真的很想去，但我得了重感冒。你什么时候离家?

June: As soon as my father gets home. Anyway, I understand you. Just take care of yourself. We can say our goodbye right here and now.简尼：只要我的父亲一到家。无论如何，我理解你。要好好照顾自己。现在，我们可以就在这里说再见了。

Suji: Okay, June. Have a wonderful trip.苏吉：好吧，简尼。旅途愉快。

June: Thank you very much. I should say goodbye for now.简尼：非常感谢你。我应该说再见了

电话英语-1.打电话接电话

1.打电话，接电话

key sentences(重点句子)

1.hello，is this 4474716?

喂，是4474716号吗?

2.i’d like to speak to mr.wang.

我想和王先生讲话。

3.i’m sorry.mr.wang is out right now.

对不起，王先生现在不在。

4.may i know when he’ll be back?

您能告诉我他什么时候回来吗?

5.this is his wife speaking.

我是他的妻子。

6.can i take a message for him?

要我转告吗?

7.may i have your name，please?

请问您是谁?

8.is he available?

他能接电话吗?

9.i’ll just find out for you.

我给您看看他在不在?

10.hello，are you still there?

喂，您没挂断吧?

11.who is that speaking?

请问您是谁?

12.i’m so sorry that i made such an early phone call.

对不起我这么早打电话。

13.who do you wish to talk to?

您要找谁呀?

14.is sue james in?

休·詹姆斯在吗?

15.hello!is sue there?

喂!是休吗?

16.yes，speaking.

是的，我就是。

dialogue a

a：hello?

b：hello.is this 4474716?i’d like to speak to mr.wang，please?

a：i’m sorry.mr.wang is out right now.

b：may i know when he’ll be back?

a：i don’t know，but he will certainly be back for lunch.this is his wife speaking.can i take a message for him?

b：thank you，mrs.wang.please tell him to be at the airport one hour before tomorrow afternoon.

a：very good.i’ll let him know as soon as he comes back.but，may i have your name，please?

b：this is lin ming.thank you.bye.

a：good-bye.

dialogue b

a：good morning.

b：good morning.this is li gang here i’m calling from new york in america.

a：how can i help you?

b：i’m trying to get hold of mr.chen.is he available?

a：i’ll just find out for you，sir… hello，are you still there? unfortunately，mr.chen is not available at the moment.would

you like me to put you through to mr.li?

b：yes，please.that’s very kind of you.

a：you’re welcome.

dialogue c

(a：jane b：mary c：sue)

a：hello!

b：hello! good morning.who is that speaking?

a：it’s jane.i’m so sorry that i made such an early phone call.

b：it’s nothing.who do you wish to talk to?

a：is sue james in?

b：sue!jane wants you on the phone.

a：hello!is sue there?

c：yes，speaking.

a：oh，sorry，i’m afraid i won’t attend the meeting this morning.last night i had a sore throat and i started getting bot.

c：do you have a temperature?have you taken it?

a：no，haven’t yet.

c：don’t worry about the meeting.you’d better go to see a doctor.i wish you will soon be well.

a：thank you，sue.bye.

b：bye.

words and expressions

available a.可得到的，可达到的

airport n.机场，航空站

new york n.纽约

unfortunately ad.不幸地，遗憾地

welcome a.受欢迎的

attend vt.出席，参加

sore a.痛的，疼痛发炎的

throat n.咽喉，喉咙

america n.美国

see a doctor 看医生，就诊

put through (电话用语)把……接通

电话英语词汇

answerphone 答录电话 area code 区号 battery 电池 business call 商务电话 cordless phone 无绳电话 country code 国家代码 directory enquiries 电话号码查询 dialling tone 拨号音 engaged 占线 ex-directory 未记载于电话号码簿 extension 分机 interference 信号干扰 international directory enquiries 国际电话号码查询 fault 故障 message 信息 off the hook 挂起 operator 接线员 outside line 外线 personal call 私人电话 phone (telephone的缩写) 电话 phone book / telephone directory 电话簿 phone box / call box 公用电话 phone card 电话卡 phone number (telephone number的缩写) 电话号码 receiver 接听器 switchboard 接线总机 wrong number 号码错误

篇3：“找人谈话”的英语

“找人谈话”的十句英语

1. Can I talk to you right now? 我现在可以跟谈一谈吗？

2. You got a minute? 你有空吗？

3. Can I have a word with you? 我可以跟你谈一下吗？

4. I need to talk to you. 我需要跟你谈一谈。

5. May I have a little talk with you? 我可以跟你谈一下吗？

6. Can we sit down and talk it over? 我们可以坐下来好好谈一谈吗？

7. Can we talk? 我们可以谈一下吗？

8. Can I bend your ears for a minute? 可不可以借我一分钟？我有事要跟你说。

9. May I have a conversation with you? 我可以跟你谈一下吗？

10. Do you have time now? I've got something to tell you. 你现在有空吗？我有事要跟你说。

篇4：商务英语口语打电话对话

Making a phone call

useful sentences

1.Hello,is that Jane speaking?

2.This is Tom.who's that?

3.Who's calling? Who is speaking? May I have your name?

4.Pardon? May I beg your pardon?

5.Hold on, please!

6.Please go ahead.

7.Please put it through.

8.Can you repeat your phone number?

9.Sorry,but she's out.

10.May I take your message?

11.Would you like to leave a message?

12.May I have you mobile number?

13.He's on the another line now.

14.His line is busy.

15.I am occupied. I have no time. I'm not available.

16.Her line is free. Her line is through

17.Her line is broken. Her line is dead. Her line is out of order.

18.The line is busy.

Fashion conversation

Conversation 1

A:Hello.

B:This is Sofy,may I speak to Lamley?

A:This is Lamley.

B:Hello,Lamley.Are you free tomorrow?

A:Yes.

B:Would you like to go to an activation with me?

A:I'd like to.see you tomorrow.

B:See you.

Conversation 2

A:Hello,is Mr Ofer there

B:Sorry,madam.I afriad you have a wrong number.we don't have Mr Ofer here.

A:I want 64204223,is that right?

B:No, you give a wrong number.

A:oh,I'm sorry to bother you.

B:That's all right.

Conversation 3

A:Gongshan Development Co.,Ltd.may I help you?

B:I'd like to speak your export manager,please.

A:May I ask who's calling?

B:This is Mrs Wang,from @ @.

A:I'm sorry Mrs wang,but Mrs Fu is not in at the moment.

B:When will he come back,do you know?

A:As suppose you reback at 10:30?

B:May I leave message?

A:Of course.

B:Please ask him to give me a call as soon as he return .he has my number.

A:Ok,Mrs wang.I'll do that.

B:thank you.goodbye.

Conversation 4

A:Operator,I want to make a correct oversea phone call to Beijing.

B:Who would you like to talk to ?

A:Rachel Jahon

B:What is phone number?

A:The code is 880 ,the area code is 010 , and the local number is 88245784

B:Your name,please.

A:Monicole Tan.

B:hold on ,please.

A:Ok,thank you.

B:Her line is through now,please go ahead.

Conversation 5

A:I'm going to the fair now.if any one looks for me. ask them to call the fair.

B:What is the telephone number?

A:88267894,extension to 208

B:When will you reach there?

A:About 10:00.another thing is that I want an appointment with the customer at

Chanxing hotel at 3:30 this afternoon.please help me phone the customer so we

can confirm now.

B:What is the customer's name,and what is his room number?

A:You can check them from the fax yesterday.

B:Ok,I'll phone the customer right away.Do you want to pick him up at our

office?

A:No,I'll discuss the business with him at hotel.

Conversation 6

A:May I speak to Mr Green,please?

B:Just a moment,please.I'm sorry,but his line is busy at the moment.Would you

please hold on?

A:How long will I take?

B:Sorry,but I'm not sure about it.

A:I'm calling one distance,so please ask him to as soon as gets off the

phone.I'm Lucy.

B:I'll have him call you back.does he have your phone number?

A:I think so.

B:When should he try to reach you?

A:Any time before 6:00.

B:Ok.I'll let him call you later.

A:Thank you.

B:You are welcome.

Conversation 7

A:United trading company,good afternoon.

B:Good afternoon.may I speak to Mr Green,please?

A:May I ask who's calling?

B:This is Mrs Jahon from international textile

A:Just a minute,Mrs Jahon.

A:Mr Green,Mrs Jahon from international textile wants to speak to you.

C:Put it through ,please.

C:Hello,Mr Green speaking.

B:Good afernoon,Mr Green.I'm calling about the dress agreement you send me

Conversation 8

A:Marketing manage office,can I help you?

B:Mr Green,please.

A:Sorry,he's out.

B:What time you suspect back them?

A:Sorry,I am not sure,can I take a message?

B:No,thanks.I'll call back later.

A:That's fine.please call again later.

B:Ok,thank you.Goodbye.

Conversation 9

A:Is Mr Li there,please?

B:Sorry,I can't hear you,would you please speak a little loud?

A:I said is Mr Li there?

B:Mr Green,the line is bad.Don't hand up,please.I'll have a call chance to

another line.

篇5：商务英语接打电话对话

以下是商务英语接打电话对话，一起来看看吧。

接打电话

A: Good morning. Hudson Textile Company.

A:早上好!这里是哈德逊纺织品公司。

B: Good morning. Could I speak to. Mr. White, please?

B:早上好!请叫怀特先生听电话。

A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under at present. He shouldn't be free until 11 o'clock. Can I take a message?

A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。需要我转告一下吗?

B: Of course. Could you ask him to call me back? It's about the sample of article No.067.

B:当然，请叫他给我回电话，是有关067号货的样品。

A: Yes. What's your name, please?

A:可以，请问您贵姓?

B: This is Aram of Trans-America Clothing.

B:我是泛美服装公司的艾拉姆。

A: Mr. Aram. Does he have your number?

A:艾拉姆先生，他有您的电话吗?

B: Yes , but I'll give it to you again. It's 82345678.

B:知道，但我还是跟你说一下，82345678。

A: Thank you, Mr. Aram. I'll give Mr. White the message.

A:谢谢，艾拉姆先生，我会转告怀特先生。

篇6：打电话礼仪对话案例

打电话礼仪对话案例

一、案例：

1.打电话的人找的是你自己

A: Is Daisy there?

Daisy 在吗?

B: This is she.

我就是。

(注: 男的用“This is he.” 下同，不再解释)

举一反三：

You’re speaking/talking to her.

你正在跟她说话。

This is Daisy.

我就是Daisy。

That’s me.

我就是。

2.打电话的.人要找的人不在

A: May I speak to Mr. Gates?

请问Gates 先生在吗?

B: He’s not here right now.

他现在不在这里。

举一反三：

He’s out.

他出去了。

He’s in a meeting right now.

他现在正在开会。

You’ve just missed him.

你刚好错过他了。

He’s just stepped out.

他刚好出去了。

3.打电话的人要找的人不在, 问对方是否要留言

A: Can I talk to Mark?

我可以跟Mark 讲话吗?

B: He’s out on his lunch break right now. Would you like to leave a message?

他出去吃午饭了, 你要留言吗?

举一反三：

He’s not available right now. Can I take a message?

他不在, 我可以帮你传话吗?

4.打电话的人问他要找的人何时回来

A: Do you know when he will be back?

你知道他什么时候会回来吗?

B: I’m sorry. I don’t know.

抱歉, 我不知道。

举一反三：

I have no idea.

我不知道。

He should be back in 20 minutes.

他应该二十分钟内会回来。

5.打电话的人问他要找的人在哪里

A: Do you have any idea where he is?

你知道他在哪里吗?

B: Sorry. I don’t know.

抱歉, 我不知道。

举一反三：

He’s at work right now. Do you want his phone number?

他现在在上班。

你要不要他的电话号码?

二、技巧:

随时记录

在手边放有纸和铅笔，随时记下你所听到的信息。

如果你没做好准备，而不得不请求对方重复，这样会使对方感到你心不在焉、没有认真听他说话。

自报家门

一拿起电话就应清晰说出自己的全名，有时也有必要说出自己所在单位的名称。

同样，一旦对方说出其姓名，你可以在谈话中不时地称呼对方的姓名。

转入正题

当你接听电话时，不要“哼哼哈哈”地拖延时间，而应立即做出反应。

一个好的开场白可能是：“您需要我做什么?”当你觉出对方有意拖延时间，你应立即说：“真不巧!我正要参加一个会议，不得不在5分钟后赶到会场。

”这样说会防止你们谈论不必要的琐事，加速商务谈话的进展。

避免将电话转给他人

自己接的电话尽量自己处理，只有在万不得已的情况下才能转给他人。

这时，你应该向对方解释一下原因，并请求对方原谅。

例如，你可以说：“布朗先生会处理好这件事的，请他和您通话好吗?”在你作出这种决定之前，应当确定地方愿意你将电话转给他人。

例如，你可以说：“对于这件事，我们很快会派人跟您联系的。

”

避免电话中止时间过长

在这里输入你的内容，注意不要用退格键把所有文字删除，请保留一个或者用鼠标选取后直接输入，防止格式错乱。

如果你在接电话时不得不中止电话而查阅一些资料，应当动作迅速。

你还可以有礼貌地向对方说：“您是稍候片刻，还是过一会儿我再给您打过去?”

让对方等候时，你可以按下等候键。

对于接电话的人来讲，当需要查阅资料而有礼貌地请对方稍等片刻，这是可以令对方接受的。

如果有人在你正在通话时打进电话，你可以选择合适的词语让你通话的人稍候。

然后拿起另一部电话说：“你能否稍等?我正在接听一个电话。

”如果打来电话的人只是有一些小事，便可以当即回绝，然后迅即转向第一个电话，而这个人也会意识到你很忙而加速你们的讨论。

篇7：ABC基础英语对话：出国及打电话预定机票

gordon: hey buddy, your english is improving by leaps and bounds.

molly: your english is not so shabby either.

gordon: thanks for the compliment.

molly: one compliment deserves another.

gordon: you praise me, so i praise you, right?

molly: that is correct. and today i will help you review and you will return the favor and help me review. is that cool with you?

gordon: of course, anything for you. when do we kick it off and begin?

molly: asap.

戈登：嘿，伙计，你的英语正在突飞猛进啊。

莫莉：你的英语也不是那么肤浅。

戈登：承蒙夸奖。

莫莉：咱们礼尚往来，互相夸奖。

戈登：你夸奖了我，所以我也夸夸你，对吗？

莫莉：没错。今天我将帮你复习，作为回报，你也帮我复习吧。这样好吗？

戈登：当然，随你。什么时候我们开始呢？

莫莉：越快越好。

new words 生词

1) accept （接受，承认）: admit, recognize

we gladly accept cash and checks, but we don't accept credit cards.

我们很高兴接受现金和支票，但是我们不接受信用卡。

2) charge card （信用卡）: credit card, bankcard

i would like to charge this purchase on my charge card.

我想从我的信用卡上支付这笔购买费用。

3) check （支票）: a bank note

hold on one moment and i will write you a check. the check is in the mail.

请等一会儿，我来给你开一张银行支票。支票装在信封里。

4) satisfactory （满意的）: good enough

ok, so your son's grades were satisfactory--not great, but good enough.

你儿子的成绩虽然不是特别地突出，但也令人满意。

5) vegetarian （素食主义着，食素者）: someone who doesn't eat meat

my mom made us an all-vegetable meal, because my sister is a vegetarian.

我妈妈给我们做了一顿全素的饭菜，因为我妹妹不吃肉。

lessons 课文

not everyone will go abroad, but most people will have an opportunity to call an english speaking person or company. for this reason, everyone should have good english telephone skills.

booking reservations by phone: many different kinds of reservations will use similar questions on the phone. the following are some of the most asked questions and examples of answers. as always, it is best to answer in complete sentences.

1) a. how many in your party?

b. there will be three of us.

2) a. how will you pay? cash, check or charge?

b. i would like to pay by check. where should i send the check?

3) a. when will you need your reservation for?

b. i will need my reservation for friday the 18th of may.

4) a. do you have any special needs?

b. yes, i need vegetarian meals.

5) a. smoking or non-smoking section?

b. of course non-smoking section, please.

6) a. what name shall i put the reservation under?

b. please put the reservation under rodman, dennis rodman.

不是每个人都需要出国，但是大多数的人都有机会打电话给一个讲英语的人或者公司。因此，每个人都需要具备良好的电话英语技巧。

电话订票：虽然订票的种类很多，但是电话定订票的方式和所用的语言却大都相似。以下是电话订票时最常见的问与答。一直以来，对话尽量用完整的句子来答复对方。

1) a: 请问将有多少人？

b: 包括我三个人。

2) a: 请问你将采用何种支付方式？

b: 我想用支票的方式支付，我应该把支票寄到哪里？

3) a: 你需要预订什么时候？

b: 我需要预订5月18日星期五这天的？

4) a: 你有什么需求吗？

b: 是的，需要全素的食物。

5) a: 吸烟区还是非吸烟区？

b: 当然，请帮我预订非吸烟区的座位。

6) a: 请问我能知道你的姓名吗？

b: 请在预订一栏注明我的名字是罗德曼，丹尼斯·罗德曼。

dialogue 对话

airline reservations: 预订机票

molly: hello, canadian airlines, how may i help you?

gordon: i'd like to book a ticket to nyc.

molly: when would you like to fly?

gordon: asap.

molly: we have a flight tomorrow at 10 am, is that satisfactory?

gordon: of course. that would be fine.

molly: how many in your party?

gordon: just me this time.

molly: what class will you fly? first class? business class? or economy class?

gordon: business class will be fine.

molly: would you like the vegetarian meal?

gordon: no thanks, i like to eat meat.

molly： smoking or non?

gordon: non-smoking, of course.

molly: round-trip or one way?

gordon: i would like to book a round-trip ticket.

molly: when would you like to return?

gordon: how about saturday the 11th?

molly: sorry to say, that day is all booked up. can i book you for sunday the 12th?

gordon: that will be fine.

molly: how will you pay, cash or charge?

gordon: i would like to pay by check.

molly: i am sorry, we do not accept checks.

gordon: i'll pay by charge card then.

molly: great. what name shall i put the reservation under?

gordon: mr. gordon alexander.

molly: you are all set, mr. alexander.

gordon: thanks a bunch.

molly: my pleasure.

莫莉：你好，这里是联合航空公司，我能帮你做什么吗?

戈登：你好，我需要预订一张到纽约的机票。

莫莉：您想订什么时候的机票?

戈登：越快越好。

莫莉：我们在明天上午10点种有一个航班，你觉得这个时间可以吗？

戈登：当然，太好了。

莫莉：您需要订几张机票？

戈登：这次就一张。

莫莉：您需要哪个级别的舱位？头等舱？商务舱还是经济舱？

戈登：商务舱就可以了。

莫莉：你需要素食吗？

戈登：不，我不是素食者。

莫莉：吸烟区还是无烟区？

戈登：当然是无烟区。

莫莉：单程还是往返？

戈登：我需要一张往返机票。

莫莉：你需要何时回来？

戈登：11号星期六返回。

莫莉：很抱歉，11号的返程机票都已经订满了，您觉得12号星期日的返程机票如何？

戈登：也可以。

莫莉：你希望什么支付方式？现金或信用卡？

戈登：我想用支票支付？

莫莉：很抱歉，我们不接受支票的支付方式。

戈登：那么我用信用卡支付吧。

莫莉：好的，那么我在预订这一栏里填谁的名字好呢？

戈登：戈登·亚力山大先生。

莫莉：都好了，戈登·亚力山大先生。

戈登：多谢你。

莫莉：不客气。

new words（生词)

1) etiquette （礼节）: good manners, customs

before you have a dinner date with a beautiful girl, you should learn some eating etiquette.

在你与一个漂亮女孩约会之前，你应该学习了解一些进餐时的礼节。

2) hang up （放下电话）: put down the telephone receiver

always say goodbye before you hang up the phone.

别忘了在挂断电话之前要与对方说再见。

3) mega （大的，超大的，超级的）: really big, huge, super

madonna is a mega-star.

麦当娜是个超级明星。

4) prohibit （阻止）: don't let, stop

the law in the usa prohibits you from drinking beer until you are 21 years old.

美国的法律禁止不满21岁的年轻人喝酒。

5) receiver （听筒）: the part of the phone that you talk into

please talk clearly into the receiver.

请对着听筒用清晰的声音说话。

lesson: 课文

1) never pick up (answer) the phone and say, “what?” “yeah?” or “ok?” this is what a rude dude would do. try being polite and saying, “hello, bob speaking, how may i help you?”

2) never hang up the receiver without saying goodbye in a polite way. like this, “hope to talk to you again soon, bye.” or “bye for now.” or “ ”it was so nice talking to you, bye!"

3) if you have to ask someone his or her name over the phone, use the following ways!

a) pardon me, may i ask who's calling? (the most polite way)

b) may i have your name, sir? (also good)

c) excuse me, mam, can you tell me your name please? (satisfactory)

4) note: people who use their mobile phones in restaurants, movie theaters or in english classes are mega-rude dudes! proper phone etiquette prohibits this.

1) 在拿起电话的时候永远也不要说诸如“什么？”“怎么了？”或者“好吗？”之类的话。这样说话在职场上是不礼貌的。要尽量婉转礼貌地说话，如“你好，我是鲍勃，我能为您做什么吗？”

2) 在没有对对方礼貌地说再见之前，不要挂上电话。礼貌的说法如“希望不久的将来能有机会再跟您交谈，再见”或者“先再见了”或者“很高兴有机会与您交谈，再见”。

3) 如果你在电话上需要问询对方的姓名，只可以用下面的话问：a) 很抱歉，我可以知道您的姓名吗？（最有礼貌的方式）

b) 先生，可以告诉我您的名字吗？（同样可以）

c) 对不起，夫人，您能告诉我您的姓名吗？（令人满意的一种）