商务英语电话用语（精选8篇）由网友“happyvalley”投稿提供，下面就是小编给大家分享的商务英语电话用语，希望大家喜欢!
篇1：商务英语电话用语
商务英语电话用语
应届毕业生求职网总结：商务英语电话用语
第一部分
自己不会说 英语 时的应急电话用语：不擅长说 英语 的人接到 英语 电话时，千万不要手足无措，可用下述几种方式沉着应答，
(1) 请稍待片刻。Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来.Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码? I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分
接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安，
这里是大安商业银行。我能为您效劳吗?Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。Hello. This is the Wang residence.(6) 午安。我是王大明。Good afternoon. Taming Wang speaking.(7) 我是杨文凯，请讲。Wenkai Yang. Speaking.
第三部分
问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的`话问清楚。
(1) 请问找哪位?Who do you want to talk [speak] to?
(2) 您找哪位? Who would you like to speak with?
(3) 请问受话人的尊姓大名? The name of the person you are calling, please?(4) 你要打给哪位?Who are you calling?
第四部分
请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理
(1) 请问是哪位?Who’s calling, please?
(2) 请问您哪位? Who’s speaking, please?
篇2：商务英语初级常考电话用语
1.Let me confirm your name and room number.
我需要确定一下您的姓名和房间号码。
2.This is Gao Qiang in Room 409.
我是409房间的高强。
3.Mr. Gao in Room 409.
409房间的高先生。
4.OK. We'll ring you up at 6:00 a.m. tomorrow.
嗯，我们会在明天6点整叫您。
5.May I ask for a wake-up call tomorrow morning?
明早我可以要求晨叫服务吗?
6.What time would you like to receive the call?
您想何时叫您?
7.When would you be fond of receiving the call?
你喜欢什么时候叫您?
8.Front Desk. Can I help you?
前台，需要我为您服务吗?
9.Yes. I'm checking out now, and want to get a taxi to the cinema.
我现在要退房，需要一部出租车到电影院。
10.Could you get one for me, please?
麻烦你帮我叫一辆好吗?
11.Certainly, sir. I'll get a taxi for you. Are you going directly to the cinema?
好的，先生。我会帮您叫车的，您直接去电影院吗?
12.No. I need to stop by the shop.
不，我要先到商店停一下。
13.OK. There will be a taxi waiting outside in 10 minutes.
好，10分钟后会有一部出租车在外面等候。
14.It will take less than 5 minutes to check out.
退房最多只需5分钟。
15.Good. Thank you. I'll be right down.
好，谢谢你。我马上下来。
16.I'll need a taxi to the train station. Could you find one for me?
我想到火车站。能为我叫辆出租车吗?
17.Will you be stopping anywhere else before going to the train station.
去火车站之前是否还到别的地方?
18.Would you be driving straight to the train station?
您想直接去火车站吗?
19.Could you arrange a taxi for me, please?
能为我安排辆出租车吗?
20.Could you have a taxi waiting for me, please?
能否叫辆出租车等我?
篇3：商务英语电话
商务英语实用电话大全
第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答，
(1) 请稍待片刻。 Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。 Hold the line, please. I’ll get an English speaker.
(3) 请等一下。我找个人来听。 Hold on, please. I’ll get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码? I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的`开场白： 拿起话筒的时候，可先用“Hello.” “Good morning.” “Good afternoon. ”等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗? Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安，
这里是大安商业银行。我能为您效劳吗? Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。 Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。 Hello. This is the Wang residence.
(6) 午安。我是王大明。 Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。 Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位? Who do you want to talk [speak] to?
(2) 您找哪位? Who would you like to speak with?
(3) 请问受话人的尊姓大名? The name of the person you are calling, please?
(4) 你要打给哪位? Who are you calling?
篇4：日常商务英语用语
1,charlatan 骗子
eg: The talkative old man boasted that he could
cure cancer with his magic plants,but most doctors believed he was a charlatan
这位夸夸其谈的老人吹嘘能用手中的神奇植物治愈癌症，但大多数医生都认为他是一个骗子。
2，high-flyer 成功人士
eg: the ambitious young man is high-flyer who became a prominent vice president at our company in
less than two years.
这位雄心勃勃的年轻人士是一位成功人士，在我们公司不到两年就成为了杰出的副总裁。
篇5：商务英语礼貌用语
thank you for your help.
谢谢您的帮助。
i owe you one.
你对我有恩。
i really appreciate your assistance.
我真的很感激你的帮助。
you are welcome.
不客气。
it is my pleasure, anytime.
我的荣幸，别客气。
don't mention it, miss.
小姐，不客气。
any gentleman would do the same.
每位绅士都会这么做的。
diologue 对话
polite vocabulary
gordon: how is your new job coming along?
molly : it's not.
gordon: what do you mean? what happened?
molly : i got fired for being too casual.
gordon: that's horrible. what are you going to do to do now?
molly : at my next job, i will be polite and as formal as possible.
gordon: i am sure you will do well.
molly : i appreciate your confidence.
gordon: don't mention it, molly, any gentleman would do the same. don't you agree?
molly : affirmative. of course. you really facilitate a formal atmosphere. do you have time to treat me to lunch?
gordon: negative, i am far too busy. normally i would be glad to, but i have a report that is due.
molly : no problem, get me next time.
礼貌用语
you are welcome.
不客气。
it is my pleasure, anytime.
我的荣幸，别客气。
don't mention it, miss.
小姐，不客气。
any gentleman would do the same.
每位绅士都会这么做的。
diologue 对话
polite vocabulary
gordon: how is your new job coming along?
molly : it's not.
gordon: what do you mean? what happened?
molly : i got fired for being too casual.
gordon: that's horrible. what are you going to do to do now?
molly : at my next job, i will be polite and as formal as possible.
gordon: i am sure you will do well.
molly : i appreciate your confidence.
gordon: don't mention it, molly, any gentleman would do the same. don't you agree?
molly : affirmative. of course. you really facilitate a formal atmosphere. do you have time to treat me to lunch?
gordon: negative, i am far too busy. normally i would be glad to, but i have a report that is due.
molly : no problem, get me next time.
礼貌用语
篇6：常用商务英语谈判用语
(1)
a: i don’t believe we’ve met.
b: no, i don’t think we have.
a: my name is chen sung-lim.
b: how do you do? my name is fred smith.
a: 我们以前没有见过吧?
b：我想没有。
a：我叫陈松林。
b：您好，我是弗雷德史蜜斯。
(2)
a: here’s my name card.
b: and here’s mine.
a: it’s nice to finally meet you.
b: and i’m glad to meet you, too.
a: 这是我的名片。
b: 这是我的。
a: 很高兴终于与你见面了。
b: 我也很高兴见到你。
(3)
a: is that the office manager over there?
b: yes, it is,
a: i haven’t met him yet.
b: i’ll introduce him to you .
a:在那边的那位是经理吧?
b:是啊。
a:我还没见过他。
b:那么，我来介绍你认识。
(4)
a: do you have a calling card ?
b: yes , right here.
a: here’s one of mine.
b: thanks.
a:您有名片吗?
b:有的，就在这儿。
a:喏，这是我的。
b:谢谢。
(5)
a: will you introduce me to the new purchasing agent?
b: haven’t you met yet?
a: no, we haven’t.
b: i’ll be glad to do it.
a:请替我引介新来负责采购的人好吗?
b:你们还没见面吗?
a:嗯，没有。
b:我乐意为你们介绍。
(6)
a: i’ll call you next week.
b: do you know my number?
a: no, i don’t.
b: it’s right here on my card.
a:我下个星期会打电话给你。
b:你知道我的号码吗?
a:不知道。
b:就在我的名片上。
(7)
a: have we been introduced?
b: no, i don’t think we have been.
a: my name is wong.
b: and i’m jack smith.
a:对不起，我们彼此介绍过了吗?
b:不，我想没有。
a:我姓王。
b:我叫杰克史密斯。
(8)
a: is this mr. jones?
b: yes, that’s right.
a: i’m just calling to introduce myself. my name is tang.
b: i’m glad to meet you, mr. tang.
a:是琼斯先生吗?
b:是的。
a:我打电话是向您作自我介绍，我姓唐。
b:很高兴认识你，唐先生。
(9)
a: i have a letter of introduction here.
b: your name, please?
a: it’s david chou.
b: oh, yes, mr. chou. we’ve been looking forward to this.
a:我这儿有一封介绍信。
b:请问贵姓大名?
a:周大卫。
b:啊，周先生，我们一直在等着您来。
(10)
a: i’ll call you if you give me a name card.
b: i’m sorry, but i don’t have any with me now.
a: just tell me your number, in that case.
篇7：常用商务英语谈判用语
1
a: are you ready to place your order now ?
b: the order will be mailed to you next week .
a: is it going to the head office ?
b: no, i think it is going to be mailed to your local branch .
a:你们准备好下订单了吗?
b:下星期就寄给你们。
a:寄到总公司?
b:不，寄到分社。
2
a: thank you very much for the order .
b: we appreciate your fast service .
a: we do the best we can .
b: we’ll be calling you again next month .
a:谢谢你的订货。
b:麻烦你会尽力处理，谢谢。
a:我们会尽力而为。
b:下个月我们会再打电话给你。
3
a: we haven’t received your order yet.
b: it was mailed last week .
a: i’ll check the office one more time .
b: and i’ll see if there was any mistake on our end .
a:您的订单我们还没收到。
b:上个礼拜我们还没收到。
a:我再跟公司查一下。
b:我这边也会看看是否有什么差错。
4
a: we need to make a change on our last order .
b: what was the order number?
a: it was j-223,just double the second item .
b: sure ,i’ll be glad to take care of it for you .
a:上回的订单我们需要更改。
b:订单号码多少?
a:j223。第二项的订量要加倍。
b:好的，没问题，乐于为你服务。
5
a: i’m here to see the purchasing agent .
b: he’s not in his office at the moment.
a: may i wait ?
b: yes ,he should return soon .
a:我是来拜访采购经理的。
b:他现在不在办公室里，
a:我等他一下没关系吧?
b:请，他应该很快就会回来。
6
a: i’m the purchasing agent here .
b: i’d like to give you one of our new catalogs .
a: i’ll put it in my files .
b: thank you very much ,
a:我是这里负责采购的
b:我们有新目录想给你
a:我会将它归档。
b:非常谢谢你。
7
a: do you usually buy in large quantities ?
b: our standard order is 500cases at a time .
a: we can handle an order that size very easily.
b: we’ll let you know the next time we need to place an order .
a:你们的订购量通常都很大吗?
b:我们的标准订量是一次500箱。
a:这种量我们做起来很容易。
b:下次需要订购时我们会通知你。
8
a: if i place an order now ,when would you be able to ship it ?
b: that all depends on the size of the order .
篇8：商务英语礼貌用语
billy: good morning, how are you today, sir?
michael: i am fine, thank you for asking. how are you getting along, mam?
billy: great! i just purchased some new formal clothes for my upcoming job interview.
michael: was the suite expensive?
billy: affirmative. would you like to buy one?
michael: negative, i have enough expensive clothes, thanks.
billy: you are really improving your business english. you can really sound formal when you want to.
michael: employers appreciate it when employees facilitate a business atmosphere with professional vocabularies.
比利：早上好，先生，您今天好吗?
迈克尔：我很好，谢谢您问候。女士，最近您好吗?
比利：好极了!我刚为近期的工作面试购买了一些正式服装。
迈克尔：您的套装贵吗?
比利：当然了。你要买一套吗?
迈克尔：不，谢谢，我已有足够多的昂贵衣服。
比利：你的商务英语进步很快，如果您想，你真的可以让您的谈吐听起来很正规。
迈克尔：雇主非常欣赏职员用职业词汇进行交谈创造工作氛围。
new words 新单词
1) affirmative (肯定的，当然): a positive yes, of course
affirmative, sir, i will be at work on time.
当然，先生，我会准时来上班的。
2) casual(休闲的，非正式的): not formal at all
it is fine to dress casually at the party.
参加晚会时穿休闲装是不错的。
3) confidence (自信，信任): am sure, trust, believe in
i have confidence that bolynda will do a great job!
我相信bolynda会做得很好!
4) facilitate (帮助，促进，使发生): make happen, make better
recycling and cleaning up the streets facilitates a better world.
废物再利用和街道清洁让世界变得更美丽。
5) formal (正式的，职业化的): serious, business like
dressing formal dress at inns would be funny.
在小旅馆穿正式服装显得很可笑。
lesson 课文
formal ways to speak:
there are formal ways to say even the simplest words. read the following to find out the most polite ways to say some everyday business words.
正式的谈吐：
即使是最简单的单词也有正式的表达方法。阅读下面的内容，找出日常商务英语最礼貌的表达方法。
yes (表达“是”的几种方式):
affirmative, sir.
当然，先生。
anything for you.
一切听您的。
it would be my pleasure.
这将是我的荣幸。
of course.
当然。
no (表达“不”的几种方式):
negative, sir.
先生，不是。
sorry, that is not correct.
对不起，那是不对的。
i would be glad to, but i can't.
我很高兴这样做，可我不能。
sorry to say i don't have time.
很抱歉，我没有时间。
i have never had that opportunity.
我从来没有那样的机会。
thank you.
谢谢你。
★ 日常商务英语用语
★ 礼仪的教学课件
★ 文明用语的作文
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